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Patient FAQ

Ask-A-Doc - Patient

If you think, or have any doubt, that you are experiencing a medical emergency, you should immediately seek emergency care by calling 911 or a local emergency number in your country, or any other emergency service.
Yes, if for any reason you are not satisfied, you can cancel your subscription at any time.
No, your subscription plan is not a health insurance plan. OncoPower is not an insurer and does not provide insurance products. If you desire any type of health insurance, you must purchase such insurance separately from a licensed insurance company.
As far as we know, you cannot, but you may ask your health plan provider or employer. OncoPower does not work directly with any health insurance.
Yes, we want to get to know you! You need to create an account before you can see a clinician on OncoPower The account creation process is simple and takes just a few moments. Once your account is created, you can log on to your mobile app using the same username and password.
When you use a or Ask-A-Doc service, please ask to see the doctor. You and your responding doctor can use the chat option to schedule a time that is convenient to both of you. We also recommend you complete your full profile.
Yes. OncoPower is not an insurance policy but a out of pocket subscription that lets to contact oncologists any time 24/7.
OncoPower is HIPAA compliant and audited by third party for cyber security. Your privacy is one of our top priorities. Your information will be kept confidential between you and the clinician.
You may contact our customer support with your detailed request.
Currently, we offer our services worldwide!
It is the highest level of medical privacy and a standard that is held in the industry. Refer to  https://www.cdc.gov/phlp/publications/topic/hipaa.html for more information.
You can see the clinician as many times as you need. From the one visit for premium plan and a visit every month for the enterprise plan.
You and your provider would decide it. It is typically about 20 minutes.
Our clinicians can prescribe many routine non-controlled prescriptions. However, as a telemedicine company we cannot prescribe or refill-controlled substances.